Return and Refund

Hi, I’m James Walker, founder of TroopStyle and proud son of a Vietnam Veteran. I want you to feel confident when shopping here. While every shirt is made-to-order and crafted with care, I understand that sometimes things don’t go as planned. Here’s how we handle returns and refunds:

Refund Policy

If your product arrives defective or not as described, email me and my team at support@troopstyle.com and we’ll make it right with a replacement or a refund.

  • Refunds are not available for orders with incorrect shipping addresses, unavailability at delivery, or if carriers confirm the package was delivered but it’s lost due to security at your location.
  • If you refuse delivery, the order is not eligible for a refund.
  • We cannot refund for sizing or color preferences. Please check our size charts carefully before ordering.
  • Our refund window is 30 days from the delivery date. After that, we cannot process refunds or exchanges.

Return Policy

Because every TroopStyle shirt is made-to-order and for hygiene reasons, returns or exchanges are only accepted if the item has a major problem:

  • The item is significantly different from its description.
  • You received the wrong product.

Please note that product colors may differ slightly from photos due to lighting or screen settings. That’s normal and not considered a defect.

If your case qualifies, we’ll either send you a replacement or issue a refund. In some cases, you may keep the product at your discretion.

How to Start a Return

When you contact us, please include:

  • Your order number
  • Video or photo evidence of the issue
  • Your complete delivery address
  • A contact phone number

Once your return is reviewed, we’ll email you with approval or rejection. Approved refunds will be credited back to your original payment method within a few business days.

If you return items without prior approval, a refund will not be issued.

No refunds or exchanges are available for products purchased on sale or during promotions. Return shipping costs are the responsibility of the customer.

Order Changes & Cancellations

If you change your mind, contact us within 12 hours of placing your order. After that, orders are locked for processing and can’t be modified or canceled.

By placing an order with TroopStyle, you agree to these terms.

– James Walker
Founder, TroopStyle